Responsible Gaming at pa99 — Play Smart, Stay Safe
pa99 believes that gambling should always be an enjoyable form of entertainment — nothing more. We provide every player in Bangladesh with the knowledge, tools, and support they need to keep their gaming experience positive, controlled, and within healthy limits.
At pa99, responsible gaming is not a policy footnote — it is a core part of how we build and operate our platform for Bangladeshi players. We recognise that while the vast majority of people who enjoy cricket betting, live casino games, and slots on pa99 do so in a healthy, recreational way, a small number of individuals may develop difficulties with their gambling behaviour. Our commitment is to make sure every pa99 player has full access to the information and practical tools they need to stay in control at all times.
This page outlines the specific responsible gaming features available on pa99, the warning signs that may indicate a gambling problem, a brief self-assessment guide, and clear steps for reaching our support team if you or someone you know needs help. All pa99 accounts are subject to our 21+ age restriction — underage gambling is strictly prohibited on this platform, and we conduct rigorous age verification as part of our KYC process.
Gambling should always be funded from discretionary income — money you can genuinely afford to lose. It should never be used as a way to earn income, recover debt, or escape personal difficulties. If gambling is no longer feeling like fun, please read on — pa99's responsible gaming tools are free, immediately accessible, and built to help you take back control quickly and without judgment.
pa99 provides six core responsible gaming pillars designed to keep every player informed, protected, and in control of their own experience.
Every player registering with pa99 must pass a rigorous Know Your Customer (KYC) process that confirms their identity and age. Our verification team cross-checks national ID cards, passports, and other government-issued documents before any account is approved for deposits or withdrawals.
pa99 allows you to set daily, weekly, or monthly deposit limits in Bangladeshi Taka directly from your account settings. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period, while limit reductions take effect instantly to protect you without delay.
If you feel you need a short break from gambling, pa99's time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, your account is locked for all betting and gaming activity. The time-out cannot be reversed early; it must run its full course before access is restored.
For players who need a longer break, pa99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-excluded account cannot be accessed, deposits cannot be made, and no marketing communications will be sent during the exclusion period. Reinstatement after a minimum 6-month exclusion requires a formal written request and a 7-day reflection period.
Beyond deposit limits, pa99 lets you set maximum loss thresholds per session or per week. When your loss limit is reached, your session ends automatically. Reality check notifications can also be enabled, sending you a reminder message at regular intervals — every 30, 60, or 90 minutes — showing how long you have been playing and your net gaming position.
Our responsible gaming support team is available around the clock, every day of the year including Eid, Victory Day, and all Bangladeshi public holidays. If you are concerned about your gambling, or concerned about someone else's, you can reach a pa99 support agent via live chat inside the platform or by emailing at any time.
All responsible gaming tools on pa99 are built directly into your account dashboard and are free to use at any time with immediate effect.
Daily / Weekly / Monthly Deposit Limits
Set a hard cap on how much you can deposit into your pa99 account within any rolling 24-hour, 7-day, or 30-day period. Limits are applied instantly and reductions take effect with no waiting period.
Wager Limit Controls
Restrict the maximum stake you can place on a single bet or game round. This tool is especially useful for players who find themselves increasing bet sizes during losing streaks — a common sign of chasing losses.
Session Time Limits
Set a maximum duration for each gaming session on pa99. When your time limit expires, you will be automatically logged out. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration up to 4 hours.
Marketing Opt-Out
You can opt out of all promotional emails, SMS messages, and in-platform bonus notifications at any time. Removing marketing communications can reduce impulse gambling triggers for players who find promotions difficult to resist.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond healthy entertainment.
Warning Signs to Watch For
- Gambling with money needed for rent, bills, or food
- Feeling irritable or anxious when not gambling
- Chasing losses by placing larger bets to recover money
- Lying to family members about how much you gamble
- Neglecting work, studies, or family responsibilities
- Borrowing money from friends or family to fund gambling
- Spending increasing amounts of time thinking about gambling
- Failed repeated attempts to cut back or stop gambling
- Using gambling as a way to cope with stress, anxiety, or depression
- Feeling guilt or shame after gambling sessions
Answer these questions honestly. If you find yourself answering "Yes" to three or more, we strongly encourage you to reach out to our support team or consider activating a self-exclusion period.
1 Have you ever gambled more than you planned to in a single session on pa99 or any other platform?
2 Have you ever borrowed money or sold possessions to fund gambling activity?
3 Have you ever felt the need to bet larger amounts to get the same level of excitement?
4 Have family members or close friends ever expressed concern about your gambling?
5 Have you ever tried to stop gambling and found it difficult or impossible?
6 Has gambling ever caused you to miss work, studies, or important family events in Dhaka, Chittagong, or elsewhere?
Step 1 — Log In to Your Account. Visit pa99.io and log in using your registered credentials. All responsible gaming tools are accessible directly from your account dashboard without contacting support — they are designed to be instant and self-serve.
Step 2 — Navigate to Account Settings. From the top-right menu of your dashboard, select "Account Settings" and then choose the "Responsible Gaming" tab. This section houses all limit controls, time-out options, self-exclusion requests, and reality check settings in one place.
Step 3 — Choose and Apply Your Preferred Tool. Select the tool that best matches your current situation. If you are concerned about overspending, start with a daily deposit limit. If you need a complete break, activate a time-out or self-exclusion. All reductions and restrictions take effect the moment you confirm — there is no delay and no waiting period for tightening your controls.
Step 4 — Contact Support if You Need More Help. If you need guidance on which tool to use, or if you would like pa99's responsible gaming team to help you set up an exclusion, simply reach out via live chat or email. Our team is trained to handle these conversations with sensitivity and without judgment, and is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Important Note on Increasing Limits. pa99 applies a mandatory 7-day cooling-off period to all requests to increase or remove a previously set deposit limit or wager limit. This cooling-off period is intentional — it gives you time to reconsider and ensures that limits cannot be increased impulsively during an active gaming session. Limits can only be increased through a deliberate, considered request.
Need Help? Reach Our Responsible Gaming Team
If you are concerned about your gambling behaviour — or about someone close to you — please do not hesitate to contact the pa99 responsible gaming team. We are available 24/7 and all conversations are treated with complete confidentiality. Players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh can reach us at any hour.
Include "Responsible Gaming" in your subject line for priority handling by our specialist team.
Ready to Play Responsibly?
Explore our cricket betting markets, browse our full game catalogue, or log in to your pa99 account to set up your responsible gaming limits today. Remember: the best bet is the one you can afford to make.